Pink Collar. Baltimore, MD :: Designer and producer of high-end custom birth announcements, invitations, business cards, and stationery for clients in the Washington D.C. - Baltimore Metro Area.

Adaptec, Inc. San Jose, CA :: Lead writer and developer of software user guides and on-line help systems for the global retail market and major technology manufacturers including Dell, DirecTV, Hewlett-Packard, and Gateway.

Air Force Pentagon Communications Agency. Washington D.C. :: Lead writer, editor, and developer of software user guides and on-line help systems assisting the Secretary of Defense, Joint Chiefs of Staff, and Air Force Communications.

Experienced in 1) gathering and analyzing requirements expressed by clients; 2) planning schedules for multiple projects at a time; 3) planning on-line documentation that will be easy to manage and maintain.

Experienced in working closely with Marketing, Engineering, and Technical Support groups to study new technologies and the customers who use them.

Experienced in 1) designing and developing user friendly documentation for major manufacturers, the global retail market, and the Department of Defense; 2) collecting and merging written contributions into seamless single-authored documents.

Experienced in designing layouts for graphic communications, including web sites, custom announcements, invitations, logos, business cards, brochures, and similar documents.

Experienced in 1) complying with Standards [both private industry and government] to ensure that all documents and on-line help systems are comprehensive and usable; 2) improving content at the user level without compromising technical integrity.

Experienced in working closely with Customer Service teams to verify that all procedures are correct and accurate.

Experienced in revising and updating documents and on-line help systems regularly.